Terms and Conditions

Bookings and Cancellations of Classes/Workshops
Bookings are made via the website portal. Payment must be in full at the time of booking. Cancellations and amendments can only be addressed in writing (via email).
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Classes are booked on a first-come first-served basis. A waiting list facility will be established for every oversubscribed class. Participants selected to attend a class from the waiting list will be subject to these Terms and Conditions.

Refunds
No refunds or transfers will be offered for workshop or class spaces cancelled by participants within 2 weeks/14 days of a booked event. If a cancellation is notified earlier than 2 weeks prior to a booked event the Company will endeavour to backfill the place. If this is possible the Company will then refund your fee, less any costs incurred.

In the event of a class or workshop being cancelled by the Company, participants will be given the option of a refund or (where applicable) a transfer to a new date/booking.

Force Majeure (an extraordinary event or circumstance beyond Company control causing disruption to Company business)
In the event of last-minute cancellations of cancellations mid-course or workshop the Company will always endeavour to offer refunds to participants. These refunds will be calculated on a pro-rata basis less any non-recoverable cost associated with planning and staging the event.

Complaints Policy

If you are dissatisfied with any aspect of our work/products, please get in touch immediately with Alison Hannah at info@alisonhannahclayworks.co.uk and we will do our very best to resolve the matter. We will commit to responding to all enquiries as soon as possible and always within 14 days.

14 day cooling off period.

You can cancel your order up to 14 days after making the order, in the case of goods, up to 14 days after your order is delivered. The customer is responsible for the return payment of postage and packaging. This excludes bespoke commissions.